Privacy Policy

Your privacy is important to us. This policy explains how Gokyo Build collects, uses, and protects your personal information.

Last updated: January 2024

Overview

Gokyo Build ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our roofing and metal cladding estimating services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or estimate for roofing services
  • Contact us through our website or email
  • Subscribe to our newsletter or updates
  • Provide feedback or testimonials

This information may include: name, email address, phone number, company name, project location, and project details.

Project Information

When you request estimates, we may collect project-specific information including property addresses, building plans, photographs, project specifications, and technical requirements necessary to provide accurate estimates.

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, referring URLs, and pages visited on our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide roofing and metal cladding estimates and related services
  • Communicate with you about your projects and requests
  • Process and fulfill service requests
  • Improve our services and website functionality
  • Send you updates about our services (with your consent)
  • Comply with legal obligations and protect our rights
  • Analyze usage patterns to enhance user experience
Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
  • Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of business assets
  • Consent: We may share information with your explicit consent
Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL encryption
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Third-Party Services

Our services may integrate with third-party tools and platforms to provide enhanced functionality:

  • Mapping Services: We use Nearmap and other mapping services for aerial imagery analysis
  • Form Processing: We use Formspree for secure form submissions and communications
  • Analytics: We may use analytics services to understand website usage

These third-party services have their own privacy policies, and we encourage you to review them.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project-related information may be retained for business records and to provide ongoing support for completed estimates.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Call us for immediate assistance
Sydney, NSW, Australia